Privacy Policy

1. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined below. These definitions apply whether they appear in singular or plural.

Definitions

• Affiliate: Any entity that controls, is controlled by, or is under common control with the Company.
• Company: Refers to Be Utopian Technosoft Private Limited, Ahmedabad, Gujarat, India.
• Cookies: Small text files placed on your device to store session details, preferences, and analytics identifiers.
• Device: Any device capable of accessing the Services including phones, tablets, or computers.
• Personal Data: Information capable of identifying an individual.
• Sensitive Personal Data: Medical reports, prescriptions, consultation recordings, diagnostic files, and health information.
• Service Provider: Third-party companies assisting us with hosting, analytics, payments, and operations.
• Usage Data: Automatically collected information such as IP address, browser data, and analytics information.

2. Collecting and Using Your Personal Data

A. Data You Provide

We collect information directly from you when you:

• Create an account
• Submit medical documents
• Request quotations
• Book online consultations
• Make payments
• Communicate with our support team

Data includes:

• Personal details (name, email, phone, age, gender)
• Medical documents, reports, and consultation information
• Payment details processed through secure gateways

B. Information Collected Automatically

• IP address
• Browser type and version
• Device type and operating system
• Usage analytics and tracking data
• Cookies and session information

C. Cookies We Use

• Essential Cookies: Authentication and security
• Preference Cookies: User settings and preferences
• Analytics Cookies: Improve services and user experience

D. Sensitive Personal Data

We collect health-related information only for medical quotations, consultations, and treatment planning.

3. How We Use Your Personal Data

• Delivering consultations and quotations
• Sharing information with authorized hospitals and doctors
• Processing payments securely
• Providing travel and accommodation support
• Improving platform analytics and user experience
• Customer support and communication
• Compliance with legal obligations

4. Sharing Your Personal Data

A. Healthcare Partners

• Partner hospitals
• Individual doctors

B. Travel & Logistics Providers

• Hotel partners
• Airline partners
• Travel support services

C. Service Providers

• AWS (Mumbai Region)
• Google Firebase
• Stripe & PayPal
• Analytics & CRM tools

D. No Data Selling

We do not sell or rent your data to third parties.

5. Legal Basis (GDPR Applicability)

• Consent
• Contractual necessity
• Legitimate interest
• Legal obligation

6. Data Retention

We retain Personal Data only as long as necessary for providing services, compliance, and resolving disputes.

7. Transfer of Data

All data is stored on AWS servers located in Mumbai, India.

8. Deleting Your Personal Data

• Via in-app delete option
• Via account deletion request
• Or by emailing support@wellnessnine.com

9. Children’s Privacy

Our Services are not intended for users below 18 years of age.

10. Security of Your Personal Data

• Encryption
• Access controls
• Firewalls & monitoring
• Periodic security audits

11. Links to External Websites

Our website may contain links to external websites. We are not responsible for their policies or content.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of our Services constitutes acceptance of revised policies.

13. Limitation of Liability

Liability related to this Policy shall be governed by the Terms & Conditions available on our website.

14. Contact Us